Account & Data Deletion

1. How to request deletion

By email (any time): write to contact@cremento.in from the email address you use to sign in, with the subject line "Delete my account". Please include the phone number registered on your profile so we can confirm it is you.

Email is the quickest way and always works. Where the option is shown in the app, you can also open Profile → Account and use "Delete my account"; you will be asked to confirm before anything is removed.

2. What we delete

When your request is verified, we permanently delete your personal data, including:

• Your account and profile (name, email, profile photo, phone number and state);
• Your app activity — test attempts, answers, scores and study-calendar progress;
• Any problem reports or messages linked to your account;
• The random app identifier associated with your account.

3. What we may keep, and for how long

We may retain a limited record of completed transactions (order id, amount, date and payment reference) where we are required to for tax, accounting or legal reasons, and to defend against fraud or chargebacks. These records do not include your card, UPI or bank details, which are held only by our payment partner (Razorpay), not by us. Any such records are kept only for as long as the law requires and are then deleted.

4. How long deletion takes

We action verified deletion requests within 7 days, and in all cases within 30 days. We will confirm by email once your account and data have been removed. Deleting your account ends your access to any paid content, which is non-refundable — see the Refund & Cancellation Policy.

5. Contact

Questions about deletion? Email contact@cremento.in.